Should—The Most Dangerous Verb

MI Compass Services, Human & Organizational Change

Dangerous? A verb? Yes. Think about it. How often have you said... They should have thought of that. (Because you have the advantage of hindsight?) My husband/wife should XYZ. (Because your way is best?) They should know that. (Because you do?) Don't get me wrong—I'm guilty. Probably more often than I care to admit in … Continue reading Should—The Most Dangerous Verb


Organizational Change and the Step-family

Sponsors and Change Management

If life is like a box of chocolates, organizational change is like a relationship—and the step-parent is the change consultant. I lived with teenage boys, via relationship with their father, and I learned all I need to know about organizational change from the experience. Sponsorship. Having the primary sponsor aligned to the project vision is … Continue reading Organizational Change and the Step-family

Why Stop Marketing at the Employee Entrance?

Organizational Change

Marketing is big business. Not kind-of big, $500-some-billion a year big. Backed by research. Supported by data. Created as a gift to all of mankind! Okay, too far, but you get my point. But do we apply marketing techniques to our own internal changes? Let's explore. We have the customer (employees) and the product (change). We want the … Continue reading Why Stop Marketing at the Employee Entrance?

Too Close for Comfort?

Project Management Communications

You received the dreaded negative post-project feedback: lack of communication. And because you are a passionate and proud professional, you took this allegation seriously. So you consulted the team, tallied the emails, counted the WebEx sessions, and came to the only logical conclusion—they're idiots. Entirely possible, but what if there's an element of truth? What … Continue reading Too Close for Comfort?

3 Tips for Great Email Content

Communications and Human Change Management

You've been sending email for as long as you can remember. Probably picked up technical tips and tricks along the way. But what about techniques for creating better content? Here are three quick tips to developing email messages for today's audience. Get over yourself. "I was promoted to VIP because of the detailed and complex email … Continue reading 3 Tips for Great Email Content