Communicating Under Fire

MI Compass Services, Effective Communication, Human Change

How does an introvert develop a passion for effective communication? By disaster. I spent several years with the American Red Cross as both an employee and volunteer. And it was in the disaster planning arena where I gained my favorite story on communication gone wrong. In the disaster response world, agencies and organizations prepare by … Continue reading Communicating Under Fire

Should—The Most Dangerous Verb

MI Compass Services, Human & Organizational Change

Dangerous? A verb? Yes. Think about it. How often have you said... They should have thought of that. (Because you have the advantage of hindsight?) My husband/wife should XYZ. (Because your way is best?) They should know that. (Because you do?) Don't get me wrong—I'm guilty. Probably more often than I care to admit in … Continue reading Should—The Most Dangerous Verb

Why Stop Marketing at the Employee Entrance?

Organizational Change

Marketing is big business. Not kind-of big, $500-some-billion a year big. Backed by research. Supported by data. Created as a gift to all of mankind! Okay, too far, but you get my point. But do we apply marketing techniques to our own internal changes? Let's explore. We have the customer (employees) and the product (change). We want the … Continue reading Why Stop Marketing at the Employee Entrance?

Too Close for Comfort?

Project Management Communications

You received the dreaded negative post-project feedback: lack of communication. And because you are a passionate and proud professional, you took this allegation seriously. So you consulted the team, tallied the emails, counted the WebEx sessions, and came to the only logical conclusion—they're idiots. Entirely possible, but what if there's an element of truth? What … Continue reading Too Close for Comfort?

3 Tips for Great Email Content

Communications and Human Change Management

You've been sending email for as long as you can remember. Probably picked up technical tips and tricks along the way. But what about techniques for creating better content? Here are three quick tips for developing email messages for today's audience. Get over yourself. "I was promoted to VIP because of the detailed and complex email … Continue reading 3 Tips for Great Email Content